Delivery Policy – meimeiclothing.com

At meimeiclothing.com, we are committed to delivering your order in a safe, reliable, and convenient manner. This page outlines everything you need to know about how we handle shipping, from the moment you place your order to the moment it arrives at your chosen destination.

Shipping Destinations

We offer worldwide delivery. No matter where you are located, you can shop our collections and have your items shipped to you. During the checkout process, you will be asked to provide your delivery location. Based on the information you enter, the available shipping methods will be displayed. Please note that some remote areas may have different service levels, and we will notify you during checkout if any special conditions apply to your location.

Order Processing

Once you have placed an order and received your order confirmation email, our warehouse team begins preparing your items for shipment. We process orders on business days, excluding public holidays observed in our fulfilment centres. During high‑season periods, such as new collection launches or promotional events, processing may take slightly longer than usual. We always strive to pack and dispatch your order as quickly as possible so that it can be on its way to you without unnecessary delay.

You will receive a shipment confirmation email as soon as your order has been packed and handed over to our shipping partner. This email will include tracking information so you can follow your parcel’s journey. Please be aware that tracking details may not be visible immediately after you receive the confirmation; it can take some time for the carrier’s system to update.

Delivery Methods

The delivery methods available to you depend on your shipping destination. At checkout, you will see a list of options ranging from standard to express services. Each method has its own characteristics, and we encourage you to choose the one that best suits your needs. Regardless of which method you select, we work with trusted global carriers to ensure your parcel is handled with care.

Tracking Your Order

We believe that transparency is key to a great shopping experience. That is why we provide tracking for every order shipped from meimeiclothing.com. You can track your parcel in two ways:

1. Via the shipment confirmation email – Click the tracking link provided in the email. This will take you to the carrier’s tracking page where you can see real‑time updates.
2. Via your account – Log in to My Account on meimeiclothing.com and navigate to “Orders.” There you will find the tracking information for each shipped order.

If you checked out as a guest, you can still access tracking through the link in your shipment confirmation email. Should you have any trouble locating your parcel, please contact our Customer Service team through the contact page on meimeiclothing.com.

Undeliverable Parcels

Occasionally, a parcel may be returned to us as undeliverable. This can happen for several reasons, such as an incorrect delivery address provided during checkout, the recipient not being available to accept the delivery after multiple attempts, or the parcel being refused by the receiver.

If our shipping partner is unable to deliver your package according to the selected delivery option, the parcel will be automatically returned to meimeiclothing.com. Once it arrives at our warehouse and is processed, you will receive a return confirmation email, and a refund will be issued using your original payment method. If you still wish to receive the items, you are welcome to place a new order with the correct delivery details.

To avoid undeliverable situations, please double‑check your delivery information before finalising your purchase. If you realise that you have entered an incorrect address after placing your order, please contact our Customer Service team immediately. While we cannot guarantee that changes can be made after an order is submitted, we will do our best to assist you.

Customs, Duties, and Taxes

When you place an order for international delivery, your parcel may be subject to local import taxes, customs duties, or other fees imposed by the destination country. These charges are determined entirely by the local customs authority. meimeiclothing.com does not have any control over these fees, nor can we predict whether they will apply to your order.

The total amount you pay at checkout on meimeiclothing.com does not include any such local taxes or import duties. If your order value exceeds the duty‑free threshold in your location, the customs office may hold your parcel and request payment of additional fees before release. You will be contacted by our shipping partner or local customs to arrange payment of these charges.

We strongly recommend that you check with your local customs office for more information about potential fees before placing an order. Please note that meimeiclothing.com is not responsible for any delays caused by customs processing, nor can we reimburse any customs fees paid by the receiver.

GST and Other Local Taxes

In certain regions, a Goods and Services Tax (GST) or similar value‑added tax may apply to low‑value goods sold by meimeiclothing.com and delivered to an address in that region. When you provide a delivery address in such a region at checkout, the estimated tax will be calculated based on your items and added to your order total. The prices displayed on our website are inclusive of any applicable local GST where required by law. GST may also apply to the delivery charge itself. You will be able to see your final price, inclusive of any estimated taxes, before you confirm your order.

If you require an invoice with detailed tax information, please contact our Customer Service team after your order has been placed. We are happy to provide the necessary documentation.

Remote Area Deliveries

For customers located in remote or hard‑to‑reach areas, delivery may take longer compared to major urban centres. While we always aim to serve every customer equally, the geographic reality means that parcels destined for remote locations sometimes require additional transit time. This is clearly noted at checkout when you enter your delivery address. We appreciate your understanding and patience in such cases.

Lost or Stolen Parcels

Once a parcel has been marked as delivered by our shipping partner, we consider the delivery obligation fulfilled. If you have not received your parcel but the tracking status shows “delivered,” we recommend checking with neighbours, household members, or any safe drop location specified in the carrier’s delivery attempt. You may also contact the carrier directly using the tracking number provided.

If the tracking status shows “delivered” but you are certain you never received the parcel, please contact our Customer Service team as soon as possible. We will open an investigation with the carrier. Please note that investigations may take some time to complete. We will keep you informed throughout the process and work with you to find a fair resolution.

Split Deliveries

If your order contains multiple items, they may occasionally be shipped separately. This happens when items are stored in different warehouse locations or when certain products (such as beauty items classified as dangerous goods) require special handling. You will receive separate shipment confirmation emails for each parcel, along with individual tracking numbers. Please do not be concerned if you receive only part of your order initially — the remaining items will follow shortly.

Damaged Upon Arrival

Although we take great care in packaging every order, damage can sometimes occur during transit. If you receive a parcel that appears damaged on the outside, we encourage you to take photos before opening it. If the items inside are damaged, please contact our Customer Service team immediately with your order number and photos of the damage. We will arrange a resolution, which may include a refund or replacement, according to our Return & Refund policy.

Changes to This Policy

meimeiclothing.com reserves the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we handle deliveries.

Need Help?

If you have any questions about delivering your order — whether about tracking, undeliverable parcels, customs, or anything else — please visit our Contact Us page on meimeiclothing.com. Our Customer Service team is ready to assist you.

Thank you for choosing meimeiclothing.com. We look forward to delivering your new favourites.